Archive for the ‘Support’ Category

SkaDate Dating Software Update: Word from Developer

Friday, January 13th, 2012
SkaDate Dating Software Update: Word from DeveloperSkaDate 9, the new version of the acclaimed SkaDate Dating Software was released less than a month ago, which means that once again we are getting a lot of requests to simplify the updating procedures. (Read this post for more general information about software upgrades).

Rather than repeating the same answer over and over in blog comments and private support correspondence, we decided to get one definite explanation about the issue, right from developers of the SkaDate dating script. Here’s what they had to say:

Frequent requests for simplification of the update procedure mean only one thing – not everyone fully understand what PHP software is, and how it works.

SkaDate software is written in PHP: Hypertext Preprocessor scripting language, which is open source, so anyone can modify it in any way. Most SkaDate customers do just that by hiring outsourced developers or introducing various modifications themselves. Consequently, numerous modified SkaDate versions on hands all differ from our original default version.

The release of a new software version (like SkaDate 9) means that we modified the original code of existing files and also added new ones.  This is necessary for the implementation of new features and functions.

If a client never introduced custom changes to files modified in the new SkaDate version, the update of these files will be as easy as it gets – said files can be simply replaced. It is, however, a different story, if some changes have been made after all.

If that happened, custom code changes should be merged with alterations done by our programmers in the new SkaDate build. This is absolutely vital for not losing modifications introduced before the release of the new version.

(Just to be clear – file merging is the manual transformation of previously made modifications, with the goal of making them conflict-free compatible with modified files and features of the new build).

That’s how it works in any real open source PHP software, and that is why it is impossible to create some sort of automatic update system for similar PHP applications. Simply put – it is virtually impossible to automatically update everyone’s software, retaining all of the custom modifications introduced by hundreds of customers.

For instance, take Word Press – the popular blogging software. Indeed, it does has an automatic update feature. However, said update overrides all custom code changes made by users, so any modifications will be lost if it is used.

We knew about this issue even while working on our first ever update script, and we tried to find a solution. It seems that the only way to make the process easier for customers is to introduce a semi-automatic update script.

This means that our script can compare files of a customer’s SkaDate version, with files of the same default version (without custom modification), and also with files in the new SkaDate build. Let’s see how it works, using the file index.php as an example:

  • If the file was not custom-modified by the client, but was revised by us in the new build, the script will automatically overwrite it;
  • If the file did not exist at all in client’s current and our default versions, but appeared in the new build, the script will automatically add it to the current version;
  • If the file was custom-modified by the client, while we have also introduced some changes to it in the new build, the file will end up on the Merge List. This tells the client that the file must be merged with both – custom changes and changes introduced by us in the new build;
  • If the file exists in client’s current and our default versions, but is not present in the new build, it will end up on the list of files to be removed. The script does not do it automatically to avoid the risk of deleting files by mistake, thus losing some of custom changes.

SkaDate Dating Software Update: Word from DeveloperHopefully, this shows that we indeed tried our best to simplify and semi-automate the update process as much as possible, while retaining all of the custom code modifications. Any other way of automatic update will result in the loss of all custom modifications.

Note, that the person performing an update should have at least a basic knowledge of PHP programming, since updating any PHP software is the same as working on a custom modification – PHP code will be accessed directly.

We have a number of clients who have necessary PHP skills and perform all of the updates on their own. At the same time we also allow our customers to work on updates without our input, by hiring third-party specialists. However, we also have a paid service in house just in case clients are not qualified enough to work with PHP, or simply prefer to not be bothered with updates at all. In the end it’s the customer’s choice.

SkaDate Dating Software: Getting Started

Friday, January 6th, 2012

by Zima

SkaDate Dating Software: Getting StartedSo, you’ve bought a copy of SkaDate Dating Software and we’ve helped you installing it on the server, where it sits now, sexily tempting you to dive head-first into exiting world of online dating business, and never look back…

But what should you do first? How should you proceed? What are the first steps?

These are the types of questions customers frequently ask our Support Team right after the installation process is over. With general concept in mind and SkaDate dating script ready to be fired up, many clients are understandably overwhelmed with new options. Well, that’s why I am here; I’ll help you understand what you need to do first.

Trust me, I know everything about the intuitive drive to call the support and ask for instructions, but wait. Here’s a little secret - once you are a part of our exclusive club (of SkaDate 9 owners), everything you need is actually right in front of you. Check this out.

SkaDate Dating Software: Getting Started

This is your SkaDate Customer Area. As you can see, there are a few really helpful things right there. What you should do first (not only with our dating solution, but with any new soft or hardware) is look through the Manuals.

SkaDate Dating Software: Getting Started

We put them there for a reason. Seven years on the market made sure we know exactly what our new customers have trouble with. Moreover, these manuals will be helpful even for seasoned SkaDate users, who need step-by-step instructions for anything from changing the logo at the top of the page to installing new free dating themes and templates. Yeah, we do know what you want, so check back this area often.

Once you know how everything works it’s time to get on the Forum and see what’s going on in the community. Chances are most dating site owners already went through logistic, creative, financial, and organizational issues you think you might encounter. Never neglect the experience of others. These things will set you on the right path or give you new ideas in the very least. Oh, and the answers to most question on your mind can also be found here.

SkaDate Dating Software: Getting Started

By this point you should have a pretty clear idea about the direction you are heading. What you need now is a few visual tips to really get the feel for operating the powerful SkaDate machine. We have those in the form of Video Tutorials. Custom Page Creation? Check. Membership Type Configuration? Got it. Advertising Management? You bet!

SkaDate Dating Software: Getting Started

You know what they say – if a picture is worth a thousand words, than a video is worth millions. Well, lucky you, we have all three, giving you a load of information before you even started!

It is quite possible that you might still have some questions left after digesting all of that data. Technically, there is a possibility that manuals, forums, and tutorials do not give you the answer you are looking for.

Well, then is the perfect opportunity to get to know our Support Team better. (I believe they love reasonable challenges). Actually, their only shortcoming that I’m aware of, is the lack of telepathic superpowers; so when contacting them, it’s preferable you have a clear idea about a website you want to see when the dust settles.

Good luck!

SkaDate Dating Software Promo:
Support and Additional Licenses

Tuesday, November 15th, 2011

SkaDate Dating Software Promo: Support and Additional LicensesSeeing as how the holiday season is just around the corner, the SkaDate Dating Software team thought it’d be nice to get a head-start with our promo campaign, and give you a couple of reasons to get excited about. Namely, the fresh discounts for buying additional licenses and monthly ticket support plans.

First of all, our certified partners at SOD Technologies, who now offer 24/7 ticket support to SkaDate customers (an alternative option to our own support setup), have just announced a month-long discount campaign.

Starting November 15th and all the way through December 15th, anyone buying SOD Technologies’ ticket support will receive an additional month of ticket support for free. Simply put, for a regular price of just $95 you will get two whole months of 24/7 ticket support (3 hours response time guaranteed). Click here to learn more about SOD Technologies’ support options for SkaDate.

Now, as you know the regular price of a SkaDate license is $350. But what if you need more than one? We are happy to tell you that we now have a permanent discount in place just for such occasions.

From now on anyone making a purchase of two licenses for SkaDate dating script will receive a $100 discount, so the total price of two licenses will be $600. Moreover, with a purchase of three SkaDate licenses, you will save over $300, as the total price will be $900, and you will get a free SkaDate Mobile Edition on top.

We also want to remind our clients, that if you already hold a SkaDate license but need an additional one, it will come with a discount of $25. If you already have two, but still need another one, the price of the third license will drop even more with a $50 discount! All additional licenses will be priced at $300 each.

We hope our promotions put you in the appropriate mood for the upcoming holidays. Here’s the order form. Enjoy!

Vote for SkaDate Dating Software -
iDate Awards 2012 Finalist

Monday, November 7th, 2011

Vote for SkaDate Dating Software - IDate Awards 2012 Finalist

Dear SkaDate Dating Software owners,

We would like to express our sincere gratitude for placing us on the shortlist of nominates for the Best Dating Software Provider in the 2012 iDate Awards.

The voting for the award itself is now open, and if you believe we are worth it, please spend a minute of your time and make your voice heard.

All you have to do is follow these simple steps:

1. Visit the iDate 2012 Dating Industry Awards page;

2. Scroll down to the third nomination (Best Dating Software Provider);

3. Find SkaDate.com on the list and click on the radio button next to our name:

Vote for SkaDate Dating Software - iDate Awards 2012 Finalist

4. Scroll further down the page to the Submit form, fill it out with your details, type in the security code, check the I AGREE box, and press SUBMIT:

Vote for SkaDate Dating Software - iDate Awards 2012 Finalist

5. A message indicating your vote was taken will show up, asking you to verify the cast vote by clicking on the confirmation link sent to your e-mail address. This is done to ensure the voting is honest. Go to your inbox and follow the provided link;

Vote for SkaDate Dating Software - iDate Awards 2012 Finalist

6. That’s it; you have officially placed your vote!

The voting will be open until January 4th, 2012, with the winners announcement taking place during the annual iDate Conference in Miami on January 24, 2012.

Together with you we’ve come a long way since the last iDate Awards. We have expanded our user-base by over 20 percent, immensely improved SkaDate dating script, launched the new and improved iteration of the homepage, introduced a batch of new features (including Facebook Connect, Multiplayer Games, Shoutbox, etc.), experienced a quality breakthrough with next generation free dating templates, and signed a partnership with SOD Technologies, which now provides 24/7 ticket support to SkaDate customers (an alternative support option to the familiar SkaDate Support).

We cherish all of our clients, and hope that our commitment to producing the best possible online dating solution on the market, will result in the mutually respectful, trustworthy, and enjoyable long-term cooperation. If you feel the same, please cast your vote for us. Thank you.

SkaDate Team.

SkaDate & SOD Technologies Launch 24/7 Ticket Support

Tuesday, November 1st, 2011

SkaDate & SOD Technologies Launch 24/7 Ticket SupportWe have great news for all SkaDate Dating Software owners. SOD Technologies, a Certified SkaDate Partner, is launching 24/7 ticket support for SkaDate customers – an alternative to the current support option provided by the SkaDate Team. SOD Technologies is a software company specializing on providing quality Information Technology services at competitive rates.

The present costs for ticket support will remain $95/month for either of the selected options; with SkaDate Team available Monday through Friday, 9AM to 6PM (GMT +6), and SOD Technologies providing support 24 hours a day, 7 days a week (3 hours response time guaranteed). Click here to learn more about SkaDate Support Options, or here for more information about SOD Technologies support plan.

* * *

After witnessing a substantial growth of our client base, we have set ourselves a challenge of further improving customer services, while maintaining current rates for high quality ticket support.

We have always strove to provide the community with the best possible services, which led to a natural decision to extend our current support hours to a 24/7 operation. Handling the increased load, however, would require us to raise the present rates, something we wanted to avoid at all costs.

The solution was found in the strategic alliance with our certified partners SOD Technologies. This company has worked closely with us for more than a year, creating various modifications for SkaDate dating script, while setting up a very reliable and trustworthy connection.

In the last few months we have asked some of our clients to test the new 24/7 support team, and the response we received was very positive. This reinforced our belief that we made the right choice, which will only improve client satisfaction.