Why do I need paid support? What does it include?
SkaDate is professional community and dating software with a great set of features that have been updated and polished up for years. It is very flexible, provides powerful Administration tools, and can be configured in a number of ways to meet your needs. This is why the configuration system of SkaDate dating script may seem a bit sophisticated, especially to those who have little to no experience in web site management.
Although we provide manuals with detailed instructions on site management and configuration along with knowledge base at the free customer support forum, some of the site owners do not have enough time to give it a careful study. And as practice shows, most customer concerns and inquiries require proper setup, not software modifications. This is why we offer one more option to turn to - paid ticket support service ($95/month).
Ticket support service includes:
It is available from Monday to Friday from 9 am to 6 pm (GMT +6). Our support operators will be glad to provide individual assistance in solving the web site issues online. The guaranteed response time is 3 hours.
Why should I prefer paid support over a free customer support forum?
Actually, you shouldn't, as both have advantages.
Paid support guarantees individual approach, quick response time, and eases the process of understanding the web site management's ins and outs by providing you with instant answers involving no documentation.
In its turn, a free customer support forum contains a great lot of answers to the most frequently asked questions with detailed description of fixes and configuration tips. This knowledge base is 24/7 at your disposal. The free customer support forum is moderated by a competent support operator on a regular basis, so you are free to ask your own questions if none of the existing answers is doing it for you.
Learn more about SkaDate support options.
Although we provide manuals with detailed instructions on site management and configuration along with knowledge base at the free customer support forum, some of the site owners do not have enough time to give it a careful study. And as practice shows, most customer concerns and inquiries require proper setup, not software modifications. This is why we offer one more option to turn to - paid ticket support service ($95/month).
Ticket support service includes:
- Admin Panel settings configuration - Our support operators will adjust the Admin Panel settings to meet your needs and site conception, and describe the configuration process step-by-step.
- Branding removal - We will remove all SkaDate references from your site, and help you add your own branding per request.
- File upload - SkaDate support operators will change the template logo and pictures to the ones you provide.*
* providing us with a custom logo, make sure its format matches the required format for a certain template
* a default SkaDate logo cannot be modified by our our support team more often than two times a week - Basic code customization advice/guideline - In some cases SkaDate support operators might be able to assist you by providing advice/guideline for basic code customization.
- Restore to default - If you happen to break a part of SkaDate dating script code, we will restore it to its default state.
Why should I prefer paid support over a free customer support forum?
Actually, you shouldn't, as both have advantages.
Paid support guarantees individual approach, quick response time, and eases the process of understanding the web site management's ins and outs by providing you with instant answers involving no documentation.
In its turn, a free customer support forum contains a great lot of answers to the most frequently asked questions with detailed description of fixes and configuration tips. This knowledge base is 24/7 at your disposal. The free customer support forum is moderated by a competent support operator on a regular basis, so you are free to ask your own questions if none of the existing answers is doing it for you.
Learn more about SkaDate support options.
