March is already around the corner, which means it’s spring cleaning time over at SkaDate Dating Software house. We took a long look across our system, and decided to start with our Manuals and Video Tutorials.
As you might know, all customers in possession of SkaDate dating script have unrestricted access to our vast knowledge base, including a helpful user forum, and the aforementioned tutorials and manuals. Why are those important? Simply because they give all our clients an extra option to tweak SkaDate on their own, without the aid of the support team.
The wonderful SkaDate Dating Software Support Team is asked a lot of different questions on a daily basis. Lately, though, many of them deal with Tags in one way or another. What are tags exactly, how to use them best, and what benefits do they bring – I’ll try giving you best answers I can find.
Science first – a tag is metadata to classify a piece of information for easy browsing and searching. See that bunch of different-sized words to the right of this post? That’s a Tag Cloud, the words are tags, and I put them there for you to find related content quicker. Clicking on each tag will take you to a list of related posts.
SkaDate 9, the new version of the acclaimed SkaDate Dating Software was released less than a month ago, which means that once again we are getting a lot of requests to simplify the updating procedures.
Rather than repeating the same answer over and over in blog comments and private support correspondence, we decided to get one definite explanation about the issue, right from developers of the SkaDate dating script. Here’s what they had to say:
Frequent requests for simplification of the update procedure mean only one thing – not everyone fully understand what PHP software is, and how it works.
SkaDate software is written in PHP: Hypertext Preprocessor scripting language, which is open source, so anyone can modify it in any way. Most SkaDate customers do just that by hiring outsourced developers or introducing various modifications themselves. Consequently, numerous modified SkaDate versions on hands all differ from our original default version.
So, you’ve bought a copy of SkaDate Dating Software and we’ve helped you installing it on the server, where it sits now, sexily tempting you to dive head-first into exiting world of online dating business, and never look back…
But what should you do first? How should you proceed? What are the first steps?
These are the types of questions customers frequently ask our Support Team right after the installation process is over. With general concept in mind and SkaDate dating script ready to be fired up, many clients are understandably overwhelmed with new options. Well, that’s why I am here; I’ll help you understand what you need to do first.
Trust me, I know everything about the intuitive drive to call the support and ask for instructions, but wait. Here’s a little secret – once you are a part of our exclusive club (of SkaDate 9 owners), everything you need is actually right in front of you. Check this out.
Dear SkaDate Dating Software owners,
We would like to express our sincere gratitude for placing us on the shortlist of nominates for the Best Dating Software Provider in the 2012 iDate Awards.
The voting for the award itself is now open, and if you believe we are worth it, please spend a minute of your time and make your voice heard.
We have great news for all SkaDate Dating Software owners. SOD Technologies, a Certified SkaDate Partner, is launching 24/7 ticket support for SkaDate customers – an alternative to the current support option provided by the SkaDate Team. SOD Technologies is a software company specializing on providing quality Information Technology services at competitive rates.
The present costs for ticket support will remain $95/month for either of the selected options; with SkaDate Team available Monday through Friday, 9AM to 6PM (GMT +6), and SOD Technologies providing support 24 hours a day, 7 days a week (3 hours response time guaranteed). Click here to learn more about SkaDate Support Options, or here for more information about SOD Technologies support plan.
* * *
After witnessing a substantial growth of our client base, we have set ourselves a challenge of further improving customer services, while maintaining current rates for high quality ticket support.
We have always strove to provide the community with the best possible services, which led to a natural decision to extend our current support hours to a 24/7 operation. Handling the increased load, however, would require us to raise the present rates, something we wanted to avoid at all costs.
The solution was found in the strategic alliance with our certified partners SOD Technologies. This company has worked closely with us for more than a year, creating various modifications for SkaDate dating script, while setting up a very reliable and trustworthy connection.
In the last few months we have asked some of our clients to test the new 24/7 support team, and the response we received was very positive. This reinforced our belief that we made the right choice, which will only improve client satisfaction.