What to do if there is a bug in the software?

In the unlikely event of a client encountering issues with operation of the base software,

SkaDate support team guarantees fixing all found bugs for free,

irrespective of the client’s current support service status. All found bugs should be reported to support@skadate.com. Since SkaDate dating script is utilizing an open source Oxwall, the base dating software can be easily expanded and upgraded with a multitude of third-party plugins. It is feasible that bugs can be encountered while using third-party features, in which case it is advisable to deactivate recently installed plugins and see if that fixes the issue. If the bug is confirmed to be caused by a third-party plugin, the best course of action is to report the bug to the creator of the plugin, and also notify SkaDate support team, which will monitor and fast-track the resolution.