Support

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24 HOUR RESPONSE TIME, MONDAY TO FRIDAY

SkaDate support service is assigned per purchased license, and is free for the first month after the licence purchase, with additional fee of $99 for every following month of requested support.

 

Paid support guarantees individual approach, quick response time, and greatly simplifies the process of understanding website management without the burden of going through software documentation.

 

The service is provided through a ticketing system, with a guaranteed 24-hour response time, Monday through Friday.

 

Additional support options may be available on request.

SkaDate Dating Software comes with the same strong support that people have been enjoying for close to a decade with other Skalfa products. Our professional and dedicated team knows all of the problems people may face while setting up their online dating site business, and we have all the solutions to avoid said issues with SkaDate.

In contrast to competition, SkaDate Dating Software was initially designed to be as simple, user-friendly and self-explanatory as possible. This signification reduces the chances of customers actually needing a direct contact with the support team. Nonetheless, do drop us a line, as we are still eager  to hear from you!

Licensed customers are welcome to sign in to Skalfa Customer Area.

FREE CUSTOMER SUPPORT SERVICE INCLUDES:

Installation. Upon the purchase of the software, we’ll be glad to assist you with proper installation.

Manuals.  We are constantly working on creating the most complete manual database to cover all the aspects of running SkaDate dating software, including installation, updates, management and configuration.

Tutorials.  To assist you with everyday operation of SkaDate Dating Software, we’ll be regularly adding new tutorials with the most important Admin Panel configuration tips.

Bug fixes.  If you find any system bugs in SkaDate dating software we guarantee fixing them for free in a timely manner. Note that third-party plugins are provided as is, and fixing them requires contacting specific plugin developers.

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SKADATE RECURRING SUPPORT SERVICE INCLUDES:

Ticket system. Monday through Friday, 9AM to 6PM (GMT +6). 24 hour response time guaranteed.

Admin panel settings consulting. Step-by-step explanation of the configuration process for the Admi panel by qualified SkaDate support operators.

Language upload. Per your request, SkaDate support team will upload any or all of the available languages to your website.

File upload. Replacing default template logos and other graphics with files provided by the customer. Uploading neccessary plugins, templates and languages to the site per customer request.

* while providing us with custom logo and other images, make sure their format and dimensions match the requirements of specific templates

* our support team can upload the default logo to all of the templates available with SkaDate

Restore to default. If you happen to break a part of SkaDate dating script code, we will restore it to its default state.

Software update. Updating the software, plugins, and templates to the latest version.

Software reinstallation. Uploading the software to the server by the SkaDate support team any time it is required.

Troubleshooting. SkaDate support operators will look into any reported issues with software operation, and provide assistance resolving them.

Basic customization directions. SkaDate support operators will provide guidelines for basic software functionality, as well as examples of basic CSS changes.

INDIVIDUAL TICKET SUPPORT DOESN’T INCLUDE:

  • Edit CSS/HTML – Our support operators will not be able to edit the CSS/HTML markup, as that is a custom code modification. However, SkaDate support operators might be able to assist you by providing advice/guideline for some basic code customization.
  • Edit PHP – SkaDate support team does not perform PHP code modifications within the ticket support fee. However, SkaDate support operators might be able to assist you by providing advice/guideline for some basic code customization.
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