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SkaDate Questions and Answers

This is the general SkaDate FAQ section to answer most questions we get asked by customers.

SkaDate Solutions

What is included in SkaDate packages?
Can I switch between packages?
Can I just buy dating software?
What is included in SkaDate packages?

Review our pricing page to compare what's included in every SkaDate package.

Can I switch between packages?

Yes, you can upgrade to any higher package in case you find that you need more for your business to grow. We'll be happy to upgrade you for the mere price difference between any two packages. No hidden catch.

Can I just buy dating software?

We don't sell just dating software (or dating scripts as some people call it) because through the years we discovered this is not what dating startups need. Although we would make more money by also offering an option of just a piece of software, this is not what we believe is good. 35% of our customers are refugees from other companies selling some software to play with. So those who are serious give up playing at some point and come to work with professionals, us.

Purchasing

How long does it take SkaDate set up a website/app for me?
Are there any ongoing fees with SkaDate?
Can I later upgrade to a higher solution? (e.g. Complete to Premium)
Do you guarantee my apps will be accepted by the App Stores?
What happens if my app is rejected by either or both of the App Stores?
Additional app store submit info
How long does it take SkaDate set up a website/app for me?

It very much depends on your setup. Here are some guiding estimates:

  • Default website: 24 hours (on business days);
  • Default apps: 2-4 weeks for Google Play and up to 2-3 months for Apple Store (because of App Store approval times);
  • For Progressive Web Apps: 1 week, if you submitted all the requested information.
  • Custom development: always estimated separately.

All of this is after we obtain the necessary setup information from you. Also please note that 3rd party hosting can increase the time because of various incompatibilities not easily detected upfront.

Are there any ongoing fees with SkaDate?

After the initial SkaDate solution purchase you may only pay for optional services that you choose.

Oh, and there are absolutely no hidden fees.

Can I later upgrade to a higher solution? (e.g. Complete to Premium)

Yes! You may not realize all your needs at the start, so we'll be happy to offer you an upgrade for merely the price difference between any solutions. No strings attached.

Do you guarantee my apps will be accepted by the App Stores?

Unfortunately, not a single vendor can guarantee you that. This is due to the fact that Apple and Google are constantly tightening their regulations towards the original content in their stores. If Apple or Google decide that your app is not unique or original enough, or they have too many similar themed apps in their stores, they will reject your app.

What happens if my app is rejected by either or both of the App Stores?

Fortunately for you, our apps fully utilize the Progressive Web App technology. This means you do not have to rely on app stores at all, instead directly delivering the mobile experience to your visitors. If you still want to continue with distributing your apps through the app stores, we will do our best to appeal the decision until your apps are accepted, or we receive a definite unappealable rejection. The only way further will be to introduce significant changes to the app code and design at additional costs.

Additional app store submit info

Additional application store submit information can be found here.

Support

Is support included?
What kind of support do you offer?
Why don't you offer free support?
Is support included?

We offer 1 month of support included for Basic and Complete Packages. Premium Package customers enjoy 1 year of included support.

1 month is more than enough to set everything up but if you need more support from us, it's available for just $99/month.

What kind of support do you offer?
  • We offer 24 hour response guarantee time (excluding weekends), while typical response takes not more than a couple of hours during work hours;
  • Our standard support work hours are 9am-5pm GMT+6 (8pm-4am PST), Monday through Friday;
Why don't you offer free support?

Consider a situation: You have some sort of technical problem with your hosting and it really affects your business and you ask us to resolve it ASAP. There's a team of trained professionals who will jump on the problem, figure out your specifics, find out the problem and provide the solution in timely manner. The question is, will they work for free?

We've been in the business since 2004 and have seen competitors come and go. All of them tried to offer free support in a desperate bid to make any sales. In fact, when you see a "free support" promise, this is a big red flag --  a clear attempt to make a sale without regard to tomorrow. These competitors will tell you a lot about what doesn't work in the field of supporting dating businesses.

Services

Does SkaDate team provide assistance in promoting dating sites?
Does SkaDate team provide assistance in promoting dating sites?

SkaDate has a dedicated SEO Team on stand-by, ready to help with basic SEO setup and support for a nominal fee. In addition, the SkaDate script does include a built-in Search Engine Optimization (SEO) support to get the Internet traffic flowing to the site asap.

More useful information and tips regarding SEO can be found here:

Product

What programming language is SkaDate written in?
What programming language is SkaDate written in?

SkaDate dating script is written in PHP 7, which is deservedly the most popular and easy-to-understand programming language for web development.

MySQL 5 is used as data storage, while jQuery framework (the most popular JavaScript library today) and Smarty template engine are employed to simplify the process of design customization.

Mobile Apps

Do you help to submit my apps to the App Stores?
Do you guarantee my apps will be accepted by the App Stores?
What happens if my app is rejected by either or both of the App Stores?
Which devices can be used with SkaDate Mobile Apps?
More Info
Do you help to submit my apps to the App Stores?

Yes! We'll need you to sign up for developer accounts at Apple App Store and Google Play and we'll do all the work for you. Learn more here.

Do you guarantee my apps will be accepted by the App Stores?

Unfortunately, not a single vendor can guarantee you that. This is due to the fact that Apple and Google are constantly tightening their regulations towards the original content in their stores. If Apple or Google decide that your app is not unique or original enough, or they have too many similar themed apps in their stores, they will reject your app.

What happens if my app is rejected by either or both of the App Stores?

Fortunately for you, our apps fully utilize the Progressive Web App technology. This means you do not have to rely on app stores at all, instead directly delivering the mobile experience to your visitors. If you still want to continue with distributing your apps through the app stores, we will do our best to appeal the decision until your apps are accepted, or we receive a definite unappealable rejection. The only way further will be to introduce significant changes to the app code and design at additional costs.

Which devices can be used with SkaDate Mobile Apps?

SkaDate Mobile Apps were developed exclusively for use with iOS and Android smartphones. Operation on other devices, including tablets is not guaranteed.

More Info

More in-detail information about SkaDate app store submit services can be found here.

Mobile App Store Submit

How long does it take for my apps to get approved?
Why can an app be rejected?
What happens if my app is rejected by either or both of the App Stores?
How long does it take for my apps to get approved?

It usually takes 2-3 weeks for Google Play and 2-3 months for Apple Store to approve your apps, given there are no problems with the submissions. We can not guarantee this time since sometimes Store editors interpret their own rules differently. If you plan your marketing campaigns it's always a good idea to plan for longer approval times.

Why can an app be rejected?

Reasons may include:

  • Nude content;
  • Intellectual property infringement;
  • Store editor team interpreting their own rules differently;
  • Virtually anything that can go wrong in a process where many people and complex technologies are involved.
  • Spam Design*

This is a recent addition to the rejection reasons from the stores. Both Apple and Google are noting the abundance of similar looking and functioning apps in their stores. Both companies strive to feature only unique and original apps.

Whatever happens with your submission we'll work with the Apple and Google staff to have it resolved if at all possible. In case we encounter a situation where Apple or Google is not forthcoming with a resolution, you still have the option of running SkaDate Progressive Web Apps directly from your site, bypassing app stores entirely. Learn more about SkaDate PWA.

What happens if my app is rejected by either or both of the App Stores?

Fortunately for you, our apps fully utilize the Progressive Web App technology. This means you do not have to rely on app stores at all, instead directly delivering the mobile experience to your visitors. If you still want to continue with distributing your apps through the app stores, we will do our best to appeal the decision until your apps are accepted, or we receive a definite unappealable rejection. The only way further will be to introduce significant changes to the app code and design at additional costs.

Generic Mobile Apps

Can I turn SkaDate Universal Apps into my own dedicated ones?
Do SkaDate Universal Apps offer the same features as dedicated ones?
Can I turn SkaDate Universal Apps into my own dedicated ones?

Yes, you will need to switch from Univeral Apps to dedicated ones. Owners of Basic Packs will be required to upgrade to Complete or Premium Packs to activate the Submit and Personalization service. Otherwise, contact our Support Team for necessary instructions. Review all SkaDate Solutions

Do SkaDate Universal Apps offer the same features as dedicated ones?

Yes, apart from branding and personalization, the default apps are the almost the same, and support most of the dedicated app features.

Customizations

How do I go about evaluating my custom project with you?
Who owns the resulting custom product?
Do you start right after the agreement is made?
How do I go about evaluating my custom project with you?

Just contact us with the description of your project in whatever form you have it. We will ask follow-up questions to see how your idea can be implemented with SkaDate.

In the end, expect to receive a full quote from us, including fixed price and timeframe for the implementation.

Who owns the resulting custom product?

You do. We do not claim any rights for the work developed for customers unless there are special agreements allowing that.

Do you start right after the agreement is made?

Not necessarily. Our workload is never zero and we juggle our resources to best accommodate both product development and custom projects. Your project manager will provide you the timeframe of both starting and finishing the project after you commit with payment.

Terms of Use, Legal, Agreements, etc

What is SkaDate's refund policy?
What is SkaDate's refund policy?

Skalfa’s policies exclude refunds because a piece of software is an intangible product.

A client receives full access to the script’s source code upon the purchase, which makes it impossible to return the software to the vendor.

However, if any system bugs and/or errors are discovered in the base SkaDate dating script after the purchase, Skalfa guarantees to fix them for free in a timely manner regardless of the customer’s support service status.

Using SkaDate Demo, potential customers have an opportunity to test SkaDate dating software performance and features of both the Administration area and User interface before deciding on the final purchase.

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