This is the general SkaDate FAQ section to answer most questions we get asked by customers.
What is included in SkaDate packages?
Can I switch between packages?
Yes, you can upgrade to any higher package in case you find that you need more for your business to grow. We'll be happy to upgrade you for the mere price difference between any two packages. No hidden catch.
Can I just buy dating software?
We don't sell just dating software (or dating scripts as some people call it) because through the years we discovered this is not what dating startups need. Although we would make more money by also offering an option of just a piece of software, this is not what we believe is good. 35% of our customers are refugees from other companies selling some software to play with. So those who are serious give up playing at some point and come to work with professionals, us.
How long does it take SkaDate set up a website/app for me?
It very much depends on your setup. Here are some guiding estimates:
- Default website: 24 hours (on business days);
- Default apps: 1-4 weeks (because of App Store approval times);
- Custom development: always estimated separately.
All of this is after we obtain necessary setup information from you. Also please note that 3rd party hosting can increase the time because of various incompatibilities not easily detected upfront.
Are there any ongoing fees with SkaDate?
Can I later upgrade to a higher solution? (e.g. Complete to Premium)
Yes! You may not realize all your needs at the start, so we'll be happy to offer you an upgrade for merely the price difference between any solutions. No strings attached.
Is support included?
What kind of support do you offer?
- We offer 24 hour response guarantee time (excluding weekends), while typical response takes not more than a couple of hours during work hours;
- Our standard support work hours are 9am-5pm GMT+6 (8pm-4am PST), Monday through Friday;
- We also offer live chat support during the above hours and 10am-4pm EST, Monday through Friday.
Why don't you offer free support?
Consider a situation: You have some sort of technical problem with your hosting and it really affects your business and you ask us to resolve it ASAP. There's a team of trained professionals who will jump on the problem, figure out your specifics, find out the problem and provide the solution in timely manner. The question is, will they work for free?
We've been in the business since 2004 and have seen competitors come and go. All of them tried to offer free support in a desperate bid to make any sales. In fact, when you see a "free support" promise, this is a big red flag -- a clear attempt to make a sale without regard to tomorrow. These competitors will tell you a lot about what doesn't work in the field of supporting dating businesses.
Does SkaDate team provide assistance in promoting dating sites?
SkaDate has a dedicated SEO Team on stand-by, ready to help with basic SEO setup and support for a nominal fee. In addition, the SkaDate script does include a built-in Search Engine Optimization (SEO) support to get the Internet traffic flowing to the site asap.
More useful information and tips regarding SEO can be found here:
What programming language is SkaDate written in?
SkaDate dating script is written in PHP 5, which is deservedly the most popular and easy-to-understand programming language for web development.
Mobile App Store Submit
How long does it take for my apps to get approved?
It usually takes 2-3 weeks for the stores to approve your apps, given there are no problems with the submissions. We can not guarantee this time since sometimes Store editors interpret their own rules differently. If you plan your marketing campaigns it's always a good idea to plan for longer approval times.
Why can an app be rejected?
Reasons may include:
- Nude content;
- Intellectual property infringement;
- Store editor team interpreting their own rules differently;
- Virtually anything that can go wrong in a process where many people and complex technologies are involved.
Whatever happens with your submit we'll work with the Apple and Google staff to have it resolved as soon as possible. Thankfully, we have the experience of having launched hundreds of apps so we are prepared for the many typical pitfalls.
Generic Mobile Apps
Can I turn generic apps into my own, dedicated ones?
Do generic apps offer the same features as in dedicated apps?
Yes, generic apps support all dedicated app features. The only exception is monetization.
How do I go about evaluating my custom project with you?
Just contact us with the description of your project in whatever form you have it. We will ask follow-up questions to see how your idea can be implemented with SkaDate.
In the end, expect to receive a full quote from us, including fixed price and timeframe for the implementation.
Who owns the resulting custom product?
You do. We do not claim any rights for the work developed for customers unless there are special agreements allowing that.
Do you start right after the agreement is made?
Not necessarily. Our workload is never zero and we juggle our resources to best accommodate both product development and custom projects. Your project manager will provide you the timeframe of both starting and finishing the project after you commit with payment.
What is SkaDate's refund policy?
Skalfa’s policies exclude refunds because a piece of software is an intangible product.
A client receives full access to the script’s source code upon the purchase, which makes it impossible to return the software to the vendor.
However, if any system bugs and/or errors are discovered in the base SkaDate dating script after the purchase, Skalfa guarantees to fix them for free in a timely manner regardless of the customer’s support service status.
Using SkaDate Demo, potential customers have an opportunity to test SkaDate dating software performance and features of both the Administration area and User interface before deciding on the final purchase.