SkaDate Dating Software Support

SkaDate support options

SkaDate is a professional community and dating software solution with a great number of features and site management tools. To make it easier for you to master all the ins and outs, and tailor the site to your needs we provide a top-notch support service that comes in two options:

  • Free customer Support Forum
  • Paid individual Ticket Support
As practice shows, most customer concerns and inquiries require proper setup, not software modifications. We are there to help you with that.

For individual modifications, they can be implemented for a separate, competitive and affordable fee. Learn more


Free customer support includes:

  • Customer Support forum - A knowledge base moderated by a competent support operator that has a great lot of answers to the most frequently asked questions. Provides detailed step-by-step instructions on configuring the Admin Panel settings, troubleshooting and bug fixing.
  • Manuals - We provide complete manuals for SkaDate dating software installation, update, management and configuration. You will also find manuals on creating a custom template, and understanding the script architecture.
  • Video tutorials - We have been working on video tutorials for the most important Admin Panel configuration tips.
  • Bug fixes - If you find any system bugs in SkaDate dating software we guarantee fixing them for free in a timely manner.

Individual ticket support includes:

  • Ticket system - Monday-Friday 9am-6pm (GMT +6). Guaranteed response time is 3 hours.
  • Admin Panel settings configuration - Our support operators will adjust the Admin Panel settings to meet your needs and site conception, and describe the configuration process step-by-step.
  • Branding removal - We will remove all SkaDate references from your site, and help you add your own branding per request.
  • Language upload - Per your request, SkaDate support team will upload any or all of the available languages to your website.
  • Location upload - When requested, we will upload the full location database available in the Customer Area.
  • File upload - SkaDate support operators will change the template logo and pictures to the ones you provide.*
    * providing us with a custom logo and images, make sure their format and dimensions match the requirements of a certain template
    * our support team can upload the default logo to all of the templates available with SkaDate
  • Restore to default - If you happen to break a part of SkaDate dating script code, we will restore it to its default state.

Individual ticket support doesn't include:

  • Edit CSS/HTML - Our support operators will not be able to edit the CSS/HTML markup, as that is a custom code modification.*
    * However, SkaDate support operators might be able to assist you by providing advice/guideline for some basic code customization.
  • Edit PHP - SkaDate support team does not perform PHP code modifications within the ticket support fee.*
    * However, SkaDate support operators might be able to assist you by providing advice/guideline for some basic code customization.
  • Web server configuration - Optimizing the server and installing additional software to it has to be quoted extra.


Have questions about SkaDate dating software?
© SkaDate 2004-2013. A Skalfa LLC company