Terms of Service for SkaDate Prime and SkaDate Prime Ultimate
These Terms of Service govern SkaDate Prime and SkaDate Prime Ultimate subscriptions purchased by the customer (“Customer”) from SkaDate (“SkaDate”). By purchasing a subscription, Customer agrees to these Terms.
1. Subscription Plans
SkaDate Prime includes Technical Support, regular SkaDate Engine updates, access to Premium plugins, supported plugin updates, and ongoing mobile application compatibility updates.
SkaDate Prime Ultimate includes everything in SkaDate Prime, plus access to Ultimate plugins and the SkaDate-hosted services included with that plan.
Current features and subscription prices are listed on the SkaDate Prime page. The selected plan, subscription period, price and applicable taxes are confirmed at checkout or in Customer’s order or invoice.
2. Subscription Period and Renewal
Subscriptions are available for 1, 6 or 12 months. Customer chooses the subscription period when purchasing.
There is no mandatory 12-month commitment and no requirement to make 12 monthly payments.
Subscription benefits are available during the paid subscription period. Any automatic renewal arrangement and billing schedule are those confirmed for Customer’s purchase.
Customer may cancel future automatic renewals by submitting a request through the SkaDate Client Area before the next renewal payment is due. Cancellation takes effect at the end of the current paid period, and subscription benefits remain available until that period expires.
If a renewal payment fails or Customer does not renew, subscription benefits end when the paid period expires. Customer may subsequently renew or resubscribe using any subscription period then available.
3. Technical Support
Technical Support covers the existing standard SkaDate platform, including:
- Assistance with standard configuration and platform functionality.
- Troubleshooting supported SkaDate software and plugins.
- Assistance with supported engine and plugin installation and updates.
- Guidance on maintaining compatibility between supported SkaDate components.
Support is provided through the ticket system in the SkaDate Client Area. Customer should include the affected URL, steps to reproduce the issue, screenshots, recent changes and any required access details.
Support hours are Monday–Friday, 09:00–18:00 GMT+6. SkaDate provides an initial response within 24 hours on business days. Resolution time depends on the issue, its complexity and the availability of required information and access.
Verified defects in the unmodified standard SkaDate Engine are handled by SkaDate even without an active subscription. Investigation of configuration problems, unsupported versions, hosting issues or modified code may require active support or separately paid work.
4. Work Outside the Subscription Scope
Prime and Prime Ultimate do not include custom development, bespoke design, data migration, project-specific integrations or debugging software supplied by third-party developers. Such work is reviewed and quoted separately.
Custom code and third-party modifications may require additional compatibility work before official updates can be applied.
Hosting and server administration are separate services. While Customer uses SkaDate Hosting, SkaDate is responsible for server operation under the hosting arrangement. If Customer uses external hosting and wants SkaDate to guarantee operation of the server and SkaDate platform, a separate Managed Server SLA is required.
5. What Happens When a Subscription Ends
Ending a subscription does not cancel Customer’s existing SkaDate software licence.
Self-hosted Premium and Ultimate plugins installed during an active subscription may continue to be used in the last version available during that subscription. Lifetime Basic plugin access included with Customer’s licence is unaffected.
After the subscription expires, Customer no longer receives the subscription benefits, including:
- New Premium or Ultimate plugin downloads and installations covered by the plan.
- SkaDate Engine and plugin updates.
- Mobile application compatibility updates.
- Technical Support.
Access to SkaDate-hosted Sendy email marketing and FreeScout help desk services ends when the Prime Ultimate subscription expires.
Continued compatibility of installed software depends on the operating environment, mobile platforms and connected services. Updated versions and compatibility assistance require an active subscription.
6. Third-Party Services
Some plugins require Customer to maintain accounts with external providers. Provider fees, usage charges and account requirements are separate from the SkaDate subscription unless expressly included in the purchased service.
Customer-controlled third-party services may continue after the SkaDate subscription ends, provided the provider accounts remain active and the installed integrations remain compatible.
7. Payments and Refunds
Customer is responsible for keeping billing information current and paying for the selected subscription period.
Subscription payments are non-refundable, including payments for unused portions of a purchased period, except where applicable law requires otherwise. Cancelling future renewal does not create a refund entitlement for the current paid period.
8. Customer Responsibilities and Confidentiality
Customer must provide accurate information and the access reasonably required to perform the requested work, maintain appropriate backups and inform SkaDate of relevant customisations or third-party modifications.
SkaDate will treat Customer’s proprietary information and non-public information accessed while providing services as confidential and use it only to perform those services.
9. General Provisions
Use of SkaDate software remains subject to the SkaDate End User License Agreement. These Terms govern Prime and Prime Ultimate subscriptions; separately purchased services remain subject to their applicable terms.
If a provision of these Terms is held unenforceable, the remaining provisions remain effective. A party’s failure to enforce a provision does not waive its right to enforce that provision later.
For subscription, renewal or service questions, contact your Support Manager through the SkaDate Client Area.
