A dedicated project manager is a single person in our company that oversees ALL aspects of your custom project. Think of your PM as a personal trainer or a coach who will teach you how to operate SkaDate and will also take care of all communication with SkaDate teams.
How is PM different from regular support?
- One point of contact: Any questions you might have (regarding the product, hosting, performance, marketing, etc.) and any related issues will get handled by one person who works directly with different teams at SkaDate.
- Proactive service: Your project manager will oversee and anticipate different stages of your project and come back to you with questions, suggestions, and timely information. This is unlike regular customer service, which is a reactive type of support.
- Custom development: The dedicated project manager is a function that was created to meet the demand for tighter co-operation for custom projects, as the best vehicle to ensure timely communication and coordination.
- Response rates: Just like with regular SkaDate support, you are guaranteed to receive a response to your inquiries at least once per 24-hour cycle (during the working week). However, additional communication options can be arranged directly with your dedicated Project Manager.
Who needs a Project Manager
Customers mostly hire our PM’s to oversee custom development but the benefits over regular customer services extend beyond that. Think of it as total hand-holding to ensure absolutely hassle-free launch and running.
Obviously, this kind of support is hard to scale. To maintain quality this highly demanded service is offered exclusively with SkaDate Premium Solution.
FAQ about Project Manager Service
How do I communicate with my Project Manager?
Project Managers at SkaDate communicate using the same channels (tickets, live chat) as regular support to ensure storing all information the same way. Also, your PM is available for you via Skype for real-time communication (during regular business hours).
Can I use PM service with anything other than Premium Solution?
Currently, we don't offer PM service to customers of solutions other than the Premium. This is nearly impossible to scale thus we are limiting it to ensure quality.
More answers are in our general FAQ section.